SphinxStreet 30-Day Refund Policy:

At SphinxStreet, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Our 30-day refund policy allows you to return items within 30 days of receipt for a full refund, subject to the conditions outlined below.

Conditions for a Refund

  1. Time Frame: You have 30 calendar days from the date you received your item to request a refund.

  2. Condition of Items: To be eligible for a refund, your item must be unused, unwashed, and in the same condition that you received it. The item must also be in the original packaging with all tags attached.

  3. Proof of Purchase: A receipt or proof of purchase is required to process your refund.

Non-Refundable Items

  1. Final Sale Items: Items marked as "final sale" are not eligible for a refund.

Process for Returning Items

  1. Request a Return: To initiate a return, please contact our customer service team at [sphinxstreet@yahoo.com] with your order number and reason for the return.

  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  3. Return Instructions: Our customer service team will provide you with the necessary instructions and return address. Please ensure the items are securely packaged to prevent damage during transit.

Processing Your Refund

  1. Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  2. Approval: If your return is approved, we will initiate a refund to your original method of payment.

  3. Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different size or color, please follow the return procedure above and place a new order for the desired item.

Contact Us

If you have any questions about our 30-day refund policy, please contact us:

  • Email: [sphinxstreet@yahoo.com]

  • Instagram: [sphinx_street]

Thank you for shopping at SphinxStreet. Your satisfaction is our priority!